The latest example of success through intense customer-focus is
The Week, a heavily digested weekly take on what the busy, sophisticated person needs to stay well-informed.
Jon Friedman writes that
The Week is gaining while
Time and
Newsweek are struggling "by subscribing to the most basic tenet in business: Give people what they want." He quotes general manager Steven Kotok: "It's all about utility, not achieving an apotheosis of beautiful journalism."